Our team
Machinegun.fr website is the legal property of LRDP.

Contact us
You can reach us by email at : contact@machinegun.fr : contact@machinegun.fr
You can also phone us, form Monday to Friday, at +33 142 559 309.
Finally, we can be reached through regular mail at Machinegun.Fr 3 rue Letort F-75018 PARIS.

Items
Products offered for sale on our website are classified in several categories :
The classification criteria are not exclusive to each category, therefore several products are to be found in more than one category.
LRDP’s contractual liability does not include pictures. Any mistake or misrepresentation included in the pictures cannot be used against LRDP in a court of law.

Offers and prices validity
Prices tagged are in Euros, all taxes included.
Prices can be modified at anytime subject to machinegun.fr initiative.
Products presented on the site are offered for sale until depletion of the stocks.
Should a client order a product recently made out-of-stock, the customer will be informed very quickly of this indisponibility, by email, fax or regular mail.

How are payments secured?
By ordering on machinegun.fr you are offered the opportunity to pay by credit card.
By choosing the « Paypal » option, you are automatically redirected to a secued https webpage using a 128 bit SSL v2/v3 encryption. For further information about the paypal soltution, please visit www.paypal.fr www.paypal.fr
By choosing to pay directly by credit card, you are automatically rerouted to Credit Agricole secured https webpage SSL encryption security system. Both VISA and MASTERCARD are welcome.

in your browser taskbar the transaction is secured and all your pruchases can be made in the best conditions.

How can I order on Machinegun.fr?
To place an order, you can whether :
• use the order section of our website
• send your order by email to : commande@machinegun.fr : commande@machinegun.fr

How are orders processed and acknowledged?
Orders placed on our website and on its host server are legally binding for the customer upon reception of the order and its payment by our client department.

Can I receive a catalogue?
Changes to the range of products offered on our website occur frequently and depend on our supplies. Therefore we chose to reflect on our website the actual range of products offered and the corresponding stock-availability.
he most thorough and updated view of our catalogue is to be found on the website.

How can I get bargains?
To be informed of the sales and special offers, you simply need to create a customer account and subscribe to the newsletter. To do so, click on login or register of the welcome page.

You are looking for a specific figurine or reference
In that case, contact us directly by email at info@machinegun.fr we are committed to answer your email and tell you if we are able to fulfil your request.

How can I amend an order?
For any order modification, it is imperative that Machinegun.fr be contacted before the product is shipped.
The order is acknowledged as firm and final upon payment, it cannot be amended as soon as the invoice occurs.

We are committed to give you a quick as good as possible service. Almost all ordres are shipped within 24 hours after the order is received. Orders placed between Friday 4pm and Sunday 11pm (CET) are shipped the following Monday. Machinegun.fr is committed to make its best effort to deliver the order in the shortest delay. Potential delays in delivery do not grant buyers the right to call off the sale, turn off products nor claim compensation. Machinegun.fr is freed of its obligation to deliver under its contractual delays in every accidental events or acts of God. Among others, total or partial strikes, floods, fires are acts of God.

Transport issues?
You can obtain your tracking reference by requesting it at commande@machinegun.fr Transportation risk is bear by the buyer. In the unlikely events of a delivery-caused damage or missing parts, the buyer will describe its withholdings on the delivery notice and will confirm them by registered mail with receipt notification to the carrier, within three (3) days after delivery.

Orders are shipped though Colissimo® in France (Metropolitan France only). Shipping to other destinations is performed through other carriers. On your request, we will give you by email your orders tracking references so that you may track the location of your package.

Product safety
According to the manufacturers of the brands offered on our website, products sold by machnegin.fr should not be handed to children under three (3) years old.

Return and withdrawal right
According to item L121-6 of the French « Code de la consommation » (Consumption Code), the client benefits from a seven-straight-day period from the time its order is delivered to return the products to machinegun.fr for exchange or refund, without penalty other than return fees. Returned items shall not be deteriorated nor unwrapped from their original packaging. Exterior damage and in particular those related to packaging shall not be taken into account as an eligible motive for return.